- Company Information:
MY LIV LIMITED (“LiV”, “myLiV”, “LiV for beautiful things”, “we”, “us”, “our”) registered in England under company number 09305468 with our registered office at 24 Nicholas Street, Chester, CH1 2AU. Our VAT number is GB206148924.
- Orders / Deliveries / Payments:
All orders are accepted by the LiV Design Consultant subject to availability and payment. Payments by credit / debit card are payments to LiV. All cash payments are payable to your LiV Design Consultant on whose behalf and to whose account LiV will process such payments. Except in the case of backorders, delivery will normally follow within 7 working days of payment and the cardholder accepts that the card may be debited before shipment is made. A charge for delivery may be applicable and will be notified to you by your LiV Design Consultant at the time of your order and before payment is made.
- Notice of right to cancel:
You may cancel your order at any time within 14 days (excluding weekends) following the date on which you made the order. If you wish to cancel the order please contact your LiV Design Consultant. Where there are goods to be returned your LiV Design Consultant will assist you with any necessary documentation for the return process. You should make all returned goods available to your LiV Design Consultant and the goods should be in as good a condition as when received.
LiV guarantees the quality of every item supplied by us and we will exchange, refund or replace any product and accessory showing a manufacturing defect, so long as the item(s) is/are returned within a reasonable time of receipt of the goods by the LiV Design Consultant. This guarantee and your rights of cancellation are without prejudice to your statutory rights.
If you are still not satisfied or have a complaint, please contact Customer Service at Liv on the following email address: firstname.lastname@example.org.
- Data Protection:
We take your privacy extremely seriously. We will not pass your personal information to any third party or use if for any other purpose than stated herein. By providing your title, name, surname, email, phone, mobile and bank details (in short “your personal details” on the Customer Order Form and by placing your order, you agree and consent for your Personal details to be used by the LiV Design Consultant and passed to, used and stored securely by LiV for the purpose of processing your order, including processing exchanges, returns, refunds, complaints or for presenting an opportunity to you or inviting you to host a party or to become a consultant, or otherwise for statistical and business analysis (referred to collectively here as the “purpose”). Liv will share your Personal information only with your LiV Design Consultant named on your order form and with LiV Customer Service for the purposes of processing your orders and maintaining the relationship with you or trace customers for fraud prevention purposes. You have the right to see personal data (as defined in the Data Protection Act) we keep about you, upon receipt of a written request and payment of a fee (£2). If you are concerned that any of the information we hold on you is incorrect please contact us.
Your LiV Design Consultant is an independent contractor and distributor of LiV goods and is not an employee, partner or Franchisee of LiV and does not have authority to bind the company and the Company accepts no liability for the acts or defaults of your LiV Design Consultant.